Privacy Policy

1. Data Controller

Vitasilk is the data controller for personal data collected via vitasilk.com.

Contact: contact@vitasilk.com — WhatsApp: +33 1 23 45 67 89

2. Data Collected

When you browse and shop on vitasilk.com, we may collect the following data:

• Identity: first name, last name
• Contact details: shipping address, phone number, email address
• Order data: purchase history, items ordered, amounts
• Technical data: IP address, browser type, pages visited

3. Purposes of Processing

Your data is used to:

• Process and ship your orders
• Send you order confirmations and shipping updates
• Inform you of offers and promotions (with your consent)
• Improve our service and user experience
• Comply with our legal and accounting obligations

4. Data Retention

Your personal data is retained for as long as necessary to fulfil the contract and comply with legal obligations:

• Order data: 5 years for accounting and tax purposes
• Technical data: maximum 12 months

5. Data Sharing

Vitasilk never sells, rents, or transfers your personal data to third parties for commercial purposes. Your data may be shared only with:

• Our delivery partners (name, address, and phone number only, as required for delivery)
• Our technical service providers (hosting, maintenance)
• Competent authorities if required by law

6. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. Payment data is processed exclusively by certified payment providers and is never stored by Vitasilk.

7. Your Rights

In accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws, you have the following rights:

• Right of access: obtain a copy of your data
• Right of rectification: correct inaccurate data
• Right to erasure: request deletion of your data
• Right to object: object to certain types of processing
• Right to portability: receive your data in a structured format

To exercise these rights, contact us at contact@vitasilk.com or via WhatsApp at +33 1 23 45 67 89.

8. Cookies

Our site uses strictly necessary technical cookies for core functionality (session, cart, preferences). No third-party advertising cookies are used without your prior consent.

9. Updates

Vitasilk reserves the right to update this policy at any time. Any changes will be published on this page with the date of the latest revision.

Last updated: April 2025